NEWTON CRM is a unique, state of the art for businesses to manage and automate various crucial business functions. Vision of the solution is to automate all non-financial and financial needs of business which are obstacles in growth and consume extraordinary resources. It has been built on a vision to automate various sales and sales related administrative functions of any business through a single window platform As evident from the name NEWTON, the invention is assisting large number of businesses in managing their day to day issues in most efficient way. Newton domain specific solutions add value to organizations business in their own language, guaranteeing quick implementation – in most cases lasting a few weeks, thus ensuring High ROI.
Newton CRM gives you a unique solution that spans your entire business from pre-sales to operations through post-sales. See how your business booms with simple and integrated approach to business. From Quote to Cash, everything you need in a simple, easy-to-understand format.
Let your sales team Plan Journeys and input their Daily Activity Reports, quick and easy
Gain end-to-end visibility of sales and distribution across your channels.
Warranties, AMCs, Service Requests; enable your service people to become revenue earners
Nippon is the leader in the CRM field. The company currently offers 20 CRM applications that are able to provide for all the customer service requirements of small, medium and large industries. Nippon provides CRM applications that aid the organization through improved business processes.
Benefits from Newton CRM
Better efficiency
Cost reduction
Better performance
Adaptability to business environment
Overall Growth
Nippon offers several solutions for Customer Relationship Management and is able to deliver customer-centric solutions that revolve around each customer. It helps the organization to support the various departments like marketing, sales, and service and provides them with good analytics as well as excellent interaction capabilities.
Newton CRM supports the customer-related processes and deals with all customer-related activities across all departments. It sources and gathers together all customer data in the organization in order to facilitate better decisions. It enables company’s address their business needs adequately, manages to achieve the business objectives and reaps the required return on investment.
NEWTON CRM for Sales & Sales Operations
Improve sales process to increase your sales revenue
Track sales opportunities
Forecasting Sales
Better understanding of your sales
Improve the value of your campaigns
Measure the effectiveness of your campaign
Contact Management System
Improve sales process to increase your sales revenue
Improve sales process to increase your sales revenue
Capture sales leads from all sources
Track sales opportunities
Find leads that require follow up
Report on sales revenue forecasts and timing
Manage sales teams, territories & funnels
Single location for all sales data (prevents loss arising from staff movements)
Web based; accessible from anywhere at anytime
Better understanding on your sales pipeline and sales outcomes; who is your best player?
Set up territories and teams efficiently.
Close the loop between Sales and Marketing department
Visualize your sales team calendar and workload.
Sales Automation
Link your website ‘enquiries’ form to Newton CRM using the system leads flow (Lead provider)
Real-time updates on your sales pipeline for sales management
Unify the data across channels by centralizing them within one system
Emails and comments are associated with the right leads and opportunities
Assign leads and tasks using Newton CRM task management or business rules system automatically
Qualify leads in or out rapidly
Use our unique Custom Form technology to quickly, easily and on the fly create scripts and custom fields to streamline the sales process.
Improve conversion rate and closing opportunities.
Easy customer/partner database separation.
Track sales opportunities
Gain and leverage a keen understanding of the customer
Add comments about the customers and use for marketing campaigns
Develop ownership in your team by improving the customer relationship management experience
Better identification on your sales pipeline and their sales stages.
Establish sales processes internally and externally and automate them
Track all activities and interactions between the sales representatives and the accounts.
Follow-up sales activities
Shortcuts and saved search are accessible via the dashboard. Data is updated on the fly.
Review your pipeline effectively
Forecasting Sales
Track efficiently and in real time your sales pipeline as well as forecast dates for a better understanding of your sales funnel.
Measure your pipeline value in 2 clicks
Fine tune your sales process by easily adjusting forecast dates
Increase accuracy of your revenue projections
Define a better sales process vs. win/loss by identifying the reasons
Easily and quickly data mine your sales data into a format that you can easily understand.
Workflow Automation System
Automatically create and assign task and/or activities by using the workflow automation. Define your own triggers as well as the resulting actions.
Distribute leads within the system to your sales representatives, agents
Better understanding of your sales
Measure success on metrics that matter to your business
Create a 360% view of the customer
View and analyse the key performance indicators of your sales force.
View and analyze in 1 click the value of your pipeline via report wizard.
Improve and speed-up your decision process
Develop define scenario vs. your current methodology
Measure your failures and your success
Better and deeper insight into your customer relationships
Improve the value of your campaigns
Enable marketers to get the insight they need
Streamline the offer to what the customer requires.
Model and predict profitable loyalty and motivations
Reassess your marketing campaign vs. results
Efficiently manage your campaign effectiveness
Measure the effectiveness of your campaign
Conduct elaborate analysis of your marketing email campaigns… and link the results to your Sales CRM contacts
Analyze in 1 click your campaigns and their outcomes.
Understand your market and what your customer want – report on who clicked a link and which link they clicked
Retrieve and compare campaigns
Study, data mine and measure the effectiveness of the email content: opens and clicks, opens – unopened, opens over time, clicks, clicks over time, opens by time, opens by email address, clicks by link, clicks by email address, unopened, opt-outs.
Close the loop between sales and marketing by exploiting the results from e-Marketing.
Contact Management System
Don’t lose any more time on keeping track of clients. A Contact Management System can keep track of various contacts information in way that optimizes the performance of the sales staff.
Among Customer Relationship Management (CRM) software solutions, Newton CRM is considered to a leader. It offers both on-premise as well as a hosted solution.
NEWTON CRM FOR SERVICE MANAGEMENT & CUSTOMER COMPLAINT MANAGEMENT
NEWTON Complaint management
Newton Complaint management function allows user to register and allocate complaints to respective department and their users. Function allows two type of complaint management:
Invoice based product complaint
Retail complaint management
Both format of complaint management assures proactive actions by concerned departments and alerts management on escalations. System Logs complete lifecycle of any complaint allowing detail analysis on various issues of delays.
Along with these and many more useful functions Newton follows a unique three circle architecture where in all contact and its activities can be managed through single window dashboard. Centralized contact management allows user to drill down till last level on any activities without taking any reports from the system.
Service Management
Businesses selling products and supporting those with services, requires proactive actions on scheduled services. Newton sales manager takes care of those sorts of specific sales thus can alert users for planned services.
Service management module also allows to allocate service requests to respective users, while looking at their pre-scheduled services for better workload balancing. Dashboard analysis of scheduled services can provide on the fly information on status of various services.